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The great blog Consumerist has probably the world’s most thorough and detailed post on what to do when customer service goes bad. Check out The Ultimate Consumerist Guide To Fighting Back (Revised Edition). Unfortunately, one thing that is for certain is that this post will come in handy for tons of people!

Way back in January, I posted on my terrible experience with the NFL Fieldpass program (Cancel my !$%&!# account!!!). I find it sad but amusing that when I look at my site traffic logs, I see that people pretty regularly find their way to that post through Google. So clearly I’m not alone…