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Designers, not users. Users, not designers.

March 17th, 2008 by Joe

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Jakob Nielsen has a great new article up called Bridging the Designer–User Gap. I highly recommend this for anyone involved in product design or web development. Consider these observations from the first paragraph:

Designers are not users. Vice-presidents are not users. Users are not designers.

In other words, designers (and v-p’s) should not assume they know anything about what the user needs. Simultaneously, don’t assume that the user knows how to solve his/her own problem, either. Nielsen goes off to explain varying levels of designer/user overlap, and how this can or should impact the design process. Really thought-provoking.

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